Privacy Policy

Maple Landmark, Inc. (“Maple Landmark,” “we,” “us,” or “our”) operates Maple Landmark, Schoolhouse Naturals, NameTrains, Treeline Terrains, and Green Mountain Tap Handles (together, “our brands”), along with the websites, apps, and other services associated with them (the “Services”), to give you a curated shopping experience. Our Services are powered by Shopify, which helps us provide them to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using any of our brands’ Services, or otherwise communicate with us. It applies across all of our brands, so if you shop with more than one, this same policy governs how each of them handles your information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to collecting, processing, and disclosing your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read it and understand how we collect, use, and disclose your information as described here.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so it can no longer be linked to you. Depending on how you interact with our Services, where you live, and what the law requires or permits, we may collect or process:

• Contact details: your name, address, billing address, shipping address, phone number, and email address.
• Financial information: credit or debit card numbers, payment details, transaction details, and payment confirmations.
• Account information: your username, password, security questions, preferences, and settings.
• Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past orders.
• Communications with us: anything you tell us directly, such as in a customer support message.
• Device information: your device, browser, network connection, IP address, and other identifiers.
• Usage information: how and when you interact with or navigate the Services.

Where This Information Comes From

• Directly from you: when you create an account, place an order, contact us, or otherwise give us your information.
• Automatically through the Services: from your device when you visit our sites, and through cookies and similar technology.
• From our service providers: including Shopify and others we engage to help run our business.
• From our partners or other third parties.

How We Use Your Personal Information

• To provide, run, and improve the Services: process payments, fulfill and ship orders, remember your preferences, send order updates, create and manage your account, and handle returns and exchanges.
• To communicate with you: we use your phone number only if there is a problem with your order, and we email you about promotions or news only if you have given us permission. We rarely use mailing addresses for promotional mail. You can ask us to stop contacting you in any particular way, or altogether, at any time. See “Your Rights and Choices” below.
• For security and fraud prevention: authenticating your account, keeping checkout secure, and investigating fraudulent or unsafe activity. If you have an account, please keep your login details to yourself.
• For marketing: sending promotional emails, but only with your permission. 
• For legal reasons: complying with the law, responding to legal requests, and enforcing our policies.

How We Disclose Personal Information

• With Shopify and other vendors who perform services on our behalf, such as payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
• When you direct us to, for example when shipping a gift to someone else’s address.
• With our affiliated brands (Maple Landmark, Schoolhouse Naturals, NameTrains, Treeline Terrains, and Green Mountain Tap Handles.
• In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our policies, or to protect our Services, our rights, or our customers’ rights.

Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services to help us provide and improve them. Information you submit will be shared with Shopify, and potentially with third parties outside your home country, for this purpose. You can learn more in the Shopify Consumer Privacy Policy, or exercise certain rights directly through the Shopify Privacy Portal, depending on where you live.

Third-Party Websites and Links

Our Services may link to websites or platforms we do not operate. We are not responsible for their privacy or security practices, so we encourage you to review their policies before sharing information with them. A link from our site does not mean we endorse where it leads.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has given us their information, please contact us and we will delete it. As of the date of this policy, we do not have actual knowledge that we “share” or “sell” personal information belonging to anyone under 16.

Security and Retention

No security measures are perfect, and we cannot guarantee complete security for information sent to us. Please avoid sharing sensitive information over unsecured channels. We keep your personal information only as long as we need it to maintain your account, provide the Services, meet legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Access / Know: request the information we hold about you.
• Delete: request that we delete it.
• Correct: request that we fix inaccurate information.
• Portability: request a copy of your information, or that we transfer it to someone else, in certain circumstances.
• Manage communication preferences: unsubscribe from promotional emails anytime using the link in the email. We may still send non-promotional emails about your account or orders.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for doing so. We may need to verify your identity first, and you may name an authorized agent to act on your behalf with proof of authorization.

Complaints

If you have concerns about how we handle your personal information, contact us using the details below. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, for example if you order from outside the U.S. If we transfer information out of the European Economic Area or the UK, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy here and update the “Last updated” date above.

Contact Us

Have questions about our privacy practices, or want to exercise any of the rights above? Reach us at:

thefolks@maplelandmark.com 

1297 Exchange Street, Middlebury, VT 05753, United States